Frequently asked Questions
Our contracts expire automatically after 6 months. We will be happy to offer you another comparable apartment afterwards, if available. However, the apartment must be changed in any case and a new contract must be signed.
We offer shorter stays only in rare individual cases and upon request.
If you wish to terminate your contract prematurely, we will try to find a new tenant as quickly as possible. If we succeed in doing so, we will terminate your contract regardless of the specified terms or deadlines.
For utmost flexibility, we also offer open-ended contracts. These automatically extend for one month at a time (up to the maximum stay of 6 months), and can be terminated with 4 weeks' notice to the end or middle of each month.
Unfortunately no. In our opinion, even the larger apartments are overcrowded with 3 occupants (whether adults or children). We do not want our guests having to "pile up" and therefore ask for your understanding that an occupancy with 3 persons or more is not possible.
None of our apartments have separate beds. However, you have the option to book an extra (folding) bed.
How fast is your Internet connection?
We regularly measure speeds of over 100 Mbit/s for downloads and around 30 Mbit/s for uploads. Since all residents of the boarding house share an overall bandwidth of 1500 Mbit/s, the above values may fluctuate somewhat with the number of active users. However, the available speed should be more than sufficient for all common applications (streaming, video conferencing, etc.) at all times.
Is there a firewall? Are certain applications blocked?
Yes. In addition to apparently illegal applications, we also felt compelled to block e-mail clients such as Outlook. That was due to the mass sending of spam mails from our network - presumably caused by malware on a guest's computer. However, you can easily use the web version of your email provider or bypass our firewall via VPN.
If an application is mistakenly blocked, please let us know and we will have it unblocked quickly.
Yes, that is possible.
We will provide you with a Wohnungsgeberbestätigung (housing provider confirmation) for this purpose. In order to be able to issue this document, we require a copy of your identity card.
Please be aware that you may have to register your new residence for the "Rundfunkbeitrag" (broadcasting fee)!
If you are our guest without registering your residence here, you do not have to pay the broadcasting license fees.
However, registering a residence in Germany generally triggers a duty to pay broadcasting license fees ("Rundfunkbeitrag"). Exception: You are already registered, e.g. because you already maintain another residence in Germany or you are exempt from the fee for social or health reasons.
Rundfunkbeitrag – Befreiung / Ermäßigung
The "ARD ZDF Deutschlandradio Beitragsservice" (formerly GEZ) is usually notified automatically by the registration office when the new residence is registered. Currently, the broadcasting fee is €18.36/month.
Further information, as well as the possibility to register online, can be found here:
Rundfunkbeitrag – Homepage
A visitor is welcome to stay in your apartment for a few days.
Currently we charge a flat rate of €10 per night for visitors.
On request, for a one-time fee of €30, we are happy to provide your visitor with an extra (folding) bed including bedding and a set of towels.
We define a visit as a stay of no more than 6 consecutive nights and up to 6 nights per month. In case of longer double occupancy, we may charge the double occupancy rate. Please let us know in advance if you plan to have a guest.
Some apartments in our newly constructed buildings are facing towards the road. However, all of these rooms have soundproof glazing, so you should hear almost no noise with the windows closed. At the same time, a ventilation system ensures sufficient fresh air.
Occasionally, noises from the restaurant (kitchen noises, conversations) can also be heard in the apartments. However, this mostly affects the apartments directly adjacent to the restaurant (B49, B50, 23, 28, 29, 34 and 35) during opening hours.
We cannot completely rule out noise pollution from planes taking off or landing at the nearby airport. As a rule, however, aircraft over Eching are at an altitude at which they are barely audible.
If you are very sensitive to noise, just let us know when you make your reservation. We will then preferentially offer you a quiet apartment facing the courtyard.
Yes that's possible. In the past, however, finding an appointment turned out to be difficult, as our house was often fully booked.
However, in any case, you can visit the facility and the accessible rooms. Also, we will be happy to provide you with pictures of the desired apartment.
The apartment price includes: (Hot) water, heating, electricity, internet, satellite TV, one parking space in the underground garage, free parking on the premises, access to the common rooms, room cleaning, final cleaning etc.
Not included are:
- Use of the washing machines and dryers (1-euro coins needed)
- Complementary offers (guest bed, additional parking spaces in the underground garage, use of the electric charging stations, storage room).
- Fee for visitors: €10/night
- In case of payment by credit card or PayPal, guests bear the fees of the payment service provider (see subsequent FAQ).
- Broadcasting fee (independent of us and only relevant if you register a residence)
We generally accept bank transfer, cash payment, credit card and PayPal.
However, if you wish to pay by credit card or PayPal, we will charge you the fees of the respective payment service provider. We will gladly inform you about the current fees upon request.
By passing on the fees from payment service providers and generally avoiding booking platforms, we are able to keep the price level as low as possible for everyone.
The deposit is due within 7 days after signing the contract, but must in any case have been received in our account or otherwise settled before moving in.
The deposit is usually refunded in full no later than 10 working days after the end of the contract, provided that no damage to the apartment was found and the inventory is complete and intact.
The price of the apartment is due by the 3rd working day of the respective month (in advance).
If your apartment is located in the building sections 10 - 10d, you will receive a code for a freely accessible locker at the entrance to Obere Hauptstr. 10. In it we will leave you the key for your apartment. We will inform you of your locker number and code before your arrival. To open the locker, please enter the code followed by the # key.
Sollte Ihr Appartement im Neubau liegen (Appartement Nr. 1 bis 83), so erhalten Sie von uns vorab einen Zugangscode, der sowohl die Haustüre, als auch Ihre Zimmertüre öffnet. Dazu geben Sie jeweils den Code am elektronischen Türschloss, gefolgt von der ✓-Taste ein. Im Appartement hinterlegen wir Ihnen dann den Schlüssel bzw. Transponder.
Many of our guests opt for open contracts with a 4-week notice period. Every now and then, guests also want to end their contract early, e.g. because of work-related changes.
Our waiting list allows us to quickly meet requests for early contract termination and in general to avoid vacancies as much as possible due to the short notice period.
The flexibility of our guests also reduces our ability to plan ahead more than 1-2 months, as we cannot know for sure which apartments will become available. If your desired check-in date lies further in the future, we often can only offer to put you on our waiting list for the month in question.
Please let us know in your inquiry if you wish to be placed on our waiting list if we can't offer an apartment right away and thus be contacted by us in case a suitable apartment becomes available in time. If you are on our waiting list and find something else in the meantime, we would appreciate a short notice!
In a genuine emergency, the police (110) or fire department (112) is your first point of contact.
Should you have been locked out, for example, or have another urgent problem (water damage, power failure, etc.), you can reach us at any time at 0179 / 215 00 85.
If an employee is needed on site outside of office hours and your problem is self-inflicted, we charge €20.
For all other problems, you can reach us at 089 / 319 10 25 (weekdays from 9.00 to 17.00), or by email at firstname.lastname@example.org. Alternatively, we look forward to your visit to our office.
The exact times for the 14-day cleaning of the apartments will be announced about 3 days in advance by notice in the stairwell. On this day we ask you to leave the apartment in a tidy condition. The service staff will knock first and then - if there is no answer - enter the apartment. If the date communicated in advance is inconvenient for you, it is possible to postpone the cleaning date a little. However, since the cleanliness and maintenance of our apartments is important to us, it is not possible to skip the regular cleaning altogether.
Only if you are not on site for several weeks, the cleaning could be cancelled. Please let us know then briefly. Our service manager Mrs. M. Danner is available for you by phone during the day.
Apartments No. 1 - 83 are accessible by means of a ramp (with railings) and elevator directly from the underground garage. There are no door thresholds and the bathroom has a level-access shower. However, since the bathroom does not offer enough movement space for wheelchairs, our apartments are low-barrier but not barrier-free.
At present, no. However, only about 200m away from the boarding house, directly on the main road, there are several bakeries and a butcher's shop.
You are welcome to copy or print a few pages free of charge in our office during opening hours. For larger quantities, however, we must refer you to a copy shop.
Still have questions?